Dressage Friction Free
Shipping Policy
We ship anywhere in Canada, the US and throughout the world.
Shipping in Canada will be via Canada Post or UPS, this is determined by location and cost as we strive to get the best possible shipping rate for you.
Shipping to the continental US will be by UPS.
International shipping will be by FedEx or UPS, determined by location and cost.
For Europe and other overseas destinations: Shipping by plane is normally within 3 to 10 business days.
For Canada & USA: Shipping delays vary from 1 to 10 business days.
Orders can not be delivered to PO boxes
If you need a rush shipment, please contact us directly at 450-699-8217 or info@ogilvyequestrian.com to discuss the possibilities.
Do you ship outside the US and Canada?
Yes. We ship worldwide!
There will be no extra duties or brokerage fees for Canadian bound shipments.
For customers outside of Canada and USA, the total price of the order includes transportation fees, duties and taxes. By doing it this way, we want to share our shipping discounts with our clients and make sure there are no surprises.
Are there any additional costs to my order, such as tax or brokerage fees?
Canadian residents are subject to sales taxes.
USA and overseas customers could expect currency exchange fees from their credit card companies.
For European customers, prices are VAT included.
Return and Exchanges
We at Ogilvy Equestrian want you to be satisfied with your purchase. If there is a manufacturing defect or item is incorrect, please contact us within 30 days from receiving your order at 450-699-8217 or email us at info@ogilvyequestrian.com.
Please note that any personalised or custom products are not returnable or refundable. If you order a custom or personalized product make sure that the details you enter (pad size, colours, initials or name, font, colors, size, etc.) are accurate.
We usually ask for a picture on the problematic item(s) in order to assess the situation and respond to it adequately.
If your product is eligible for replacement, we will let you know what necessary steps to take to return the product(s).
Once we receive your returned product(s), we will send you the replacement product as soon as it is available. If there is a difference in price, then we will ask for your credit card information in order to charge or refund the difference.
The exchanged item will be shipped out at no additional charge for standard shipping and handling (in Canada and US only). An additional shipping fee may apply for overseas customers.
Distributors / Retailers: Please contact us or e-mail info@ogilvyequestrian.com for questions/returns pertaining to your wholesale account.
What is eligible for refund?
First, please contact us within 30 days from receiving your order at 450-699-8217 or e-mail us at info@ogilvyequestrian.com. Non-Custom items purchased from this website, in their original packaging, in unworn, unwashed condition with tags attached are eligible for refund. Custom items and embroidered items are not eligible for return.
Second, securely package your items. Enclose a copy of your invoice. We will let you know what necessary steps to take to return the product(s).
We recommend that you send items by a traceable carrier (UPS, FedEx) and very clearly indicate on the box: "RETURN GOODS TO SELLER".
Allow 7-10 business days for us to process your return and issue a refund. The original shipping charge will not be refunded. The refunded amount should appear within 3 to 5 business days on your credit card statement.
If you've made your purchase through an independent retailer - see your retailer directly for their return/exchange policy.
After contacting us and as per our return instructions, please send the products to the following location:
Return address:
Ogilvy Equestrian
725 Boulevard de Lery
Ville de Lery, Quebec
J6N 1B5
Canada
