Return and Exchanges

We at Ogilvy Equestrian want you to be satisfied with your purchase. If there is a manufacturing defect or item is incorrect, please contact us within 30 days from receiving your order at 450-699-8217 or email us at info@ogilvyequestrian.com.

Please note that any personalised or custom products are not returnable or refundable. If you order a custom or personalized product make sure that the details you enter (pad size, colours, initials or name, font, colors, size, etc.) are accurate.

We usually ask for a picture on the problematic item(s) in order to assess the situation and respond to it adequately.

If your product is eligible for replacement, we will let you know what necessary steps to take to return the product(s).

Once we receive your returned product(s), we will send you the replacement product as soon as it is available. If there is a difference in price, then we will ask for your credit card information in order to charge or refund the difference.

The exchanged item will be shipped out at no additional charge for standard shipping and handling (in Canada and US only). An additional shipping fee may apply for overseas customers.

Distributors / Retailers: Please contact us or e-mail info@ogilvyequestrian.com for questions/returns pertaining to your wholesale account.

What is eligible for refund?

First, please contact us within 30 days from receiving your order at 450-699-8217 or e-mail us at info@ogilvyequestrian.com. Non-Custom items purchased from this website, in their original packaging, in unworn, unwashed condition with tags attached are eligible for refund. Custom items and embroidered items are not eligible for return.

Second, securely package your items. Enclose a copy of your invoice. We will let you know what necessary steps to take to return the product(s).

We recommend that you send items by a traceable carrier (UPS, FedEx) and very clearly indicate on the box: "RETURN GOODS TO SELLER".

Allow 7-10 business days for us to process your return and issue a refund. The original shipping charge will not be refunded. The refunded amount should appear within 3 to 5 business days on your credit card statement.

If you've made your purchase through an independent retailer - see your retailer directly for their return/exchange policy.

After contacting us and as per our return instructions, please send the products to the following location:

Return address:

Ogilvy Equestrian
725 Boulevard de Lery
Ville de Lery, Quebec
J6N 1B5
Canada